Hapi-Life™ Product Line

Are your products returnable?

Most Hapi-Life™ products are final sale.

Because our products are consumable, we do not accept returns or exchanges on:

• Herbal supplements
• Teas
• Topical salves
• Powders
• Oral care products

This helps ensure product safety and quality.

Why are consumable products final sale?

For health, safety, and quality reasons, we cannot resell consumable items once they leave our control.

This policy protects all customers and aligns with standard practices for botanical and wellness products.

What if my order arrives damaged?

If your order arrives damaged or defective, we’re here to help.

Please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item and packaging

Once reviewed, approved claims may receive:
• A replacement
• Store credit
• A refund (at our discretion)

What if an item is missing from my order?

If something is missing, contact us within 7 days of delivery with your order number.

We will investigate and resolve verified issues promptly.

Can I cancel my order?

Orders may be canceled only if they have not yet been processed or shipped.

Once an order enters processing or ships, it cannot be canceled.

Are shipping costs refundable?

Shipping charges are non-refundable, even in cases where a refund is approved for a damaged or defective item.

What if I entered the wrong shipping address?

Please double-check your address at checkout.

We are not responsible for delays, losses, or returns caused by:
• Incorrect addresses
• Incomplete addresses
• Address changes after shipment

Returned orders due to address issues may require additional shipping fees.

Do you accept international returns?

At this time, we do not accept international returns.

International customers are responsible for any customs duties, taxes, or import fees.

How long do refunds take?

If a refund is approved, it will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

How do I contact you about a return issue?

For all return-related inquiries, contact us through our website:

Nurganic.com

Please include your order number in all correspondence.

Where can I read the full policy?

You can view our complete Shipping & Returns Policy at any time via the link in our website.

 

© 2026 Nurganic, LLC. All rights reserved.
Hapi-Life™ is a proprietary product line of Nurganic, LLC.

The information on this website is provided for general educational purposes only.